Collecting With Confidence

Every acquisition should feel considered, secure, and cared for from the first click to the moment your work arrives. The policies below set out exactly how we handle your purchase, so you can collect with complete peace of mind. Each is written to protect both you and the work, and reflects the same attention to detail we bring to the art itself.

Terms and Conditions of Sale

Here you’ll find how orders are confirmed, how pricing and limited editions work, and how ownership, authenticity, and copyright are handled. Read this first to understand exactly what you’re acquiring.

[Read the Terms and Conditions]

Questions collectors often ask

  • Is the quoted price the final figure? Yes. You will have a full written quote – including framing, shipping, insurance, and any tax – before you commit.
  • Is the quotation VAT-inclusive? This will be confirmed clearly in your written quotation.
  • Can I place a hold on a work while I decide? Yes, this can usually be arranged for a short time – simply ask when you enquire.
  • Do your terms affect my statutory rights? No. Nothing in these terms affects your rights under UK consumer law.

Shipping Policy

How your work is prepared, packed, and delivered. Learn about our processing times by artwork type, our packaging standards for fragile pieces, and how tracked, insured delivery keeps your acquisition safe in transit.

[View the Shipping Policy]

Questions before you buy

  • When will my work arrive? A realistic timeframe is confirmed at the point of purchase. As limited edition images are made to order we are not an overnight service. Our shipping policy provides detailed guidance on what you can expect.
  • Can I acquire a work from overseas? Yes – please get in touch.
  • What if a work is damaged in transit? Please see Returns below – report it within 48 hours with photographs, and it will be resolved promptly.
  • What if my tracking hasn’t updated? Contact us after 5 working days without an update, and an investigation will be opened.

Returns Policy

Clarity on returns, exchanges, and damaged or faulty items. Understand which works can be returned, the timeframes involved, and how we put things right if something isn’t as expected.

[See the Returns Policy]

Questions collectors often ask

  • My work arrived damaged – what now? Contact us within 48 hours with photographs, and it will be resolved.
  • I changed my mind – can I return my work? If purchased by distance sale, yes – within 14 calendar days of receipt, provided it is returned unmarked and in its original packaging.
  • Can I return a commissioned or personalised work? Not under the change-of-mind provisions – but if it arrives damaged or differs from what was agreed, it will be put right.
  • How long do refunds take? A clear timeframe will be confirmed when your return is agreed.

Privacy Policy

How we protect your personal information. Discover what we collect, how it’s used to fulfil your order and maintain provenance records, and the control you have over your data at every stage.

[Read the Privacy Policy]

Questions collectors often ask

  • Will you sell my details? Never.
  • How do I leave the mailing list? Use the unsubscribe link in any email, or contact us.
  • Can I ask what data you hold about me? Yes – a note via the contact form is all it takes.
  • What happens to my data if I buy internationally? Some information may be shared with carriers or customs authorities as required to complete delivery. Nothing beyond what is necessary.

Anything unclear?

These pages aim to answer the practical side of acquiring a work, so nothing sits between you and a considered decision. If a question remains, it is always welcome – a short note via the contact form will reach us.

When you are ready to look again or check a detail, these pages may help:

There is no hurry. Take whatever time you need.

Nothing here affects your statutory rights under UK consumer law.

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